We keep production-grade OpenText estates running for European enterprises that can't afford downtime — platform administration and the database underneath delivered as one integrated service, with the business-administration layer covered through specialist partners. Built by people who've run OpenText in regulated, high-dependency environments for over thirty-five years.
OpenText estates fail in the gaps between specialists. We cover the platform, the functional layer above it, and the database underneath — under one SLA, with one point of accountability, for a fixed monthly fee.
The technical layer. Patching, upgrades, monitoring, performance tuning, incident response, change control.
The layer most managed service providers won't touch. The work that keeps the platform aligned with how the business actually uses it — delivered through our specialist business-administration partners, under the same single SLA.
Oracle on Linux, or Microsoft SQL Server on Windows, on-premise or in private cloud. Only under OpenText workloads — never as standalone DBA work.
Most OpenText estates don't fail because of the software. They fail because the organisations running them are stretched, behind on versions, exposed to single-person dependencies, or stuck waiting on incumbents who aren't responsive.
OpenText admins are scarce. When a single in-house specialist carries the platform, every holiday, illness, and exit becomes a continuity risk.
Estates that drift two or three releases behind become bigger projects, not smaller ones. The right time to fix it was last year. The next-best time is now, under a fixed-cost cadence.
A loaded specialist FTE costs more than a managed service contract — and you still have to cover holidays, training, and the gap when they leave. The economics rarely make sense below a certain estate size.
Oracle RAC disconnects, OTDS connection-pool failures, KIni performance degradations. Specialist diagnosis is not the same as generalist support.
Most engagements start with Tier i — a complete managed service in its own right, not a stepping stone you're expected to outgrow. The higher tiers are there when you want them. Where an estate needs stabilising first, that's handled as an onboarding phase. Scope, SLA, and pricing are confirmed in the Statement of Work for each engagement.
The platform and database, kept production-stable — a complete service in its own right.
Everything in Tier i, plus the functional layer — delivered with our specialist partners.
Everything in Tier ii, plus upgrades and a named TAM.
Most managed service providers can keep Oracle or SQL Server running. That is not the same as running them for OpenText.
A generic DBA will not know that a missing composite index on the KIni table brings Content Server to its knees. A generic OpenText partner won't trace an OTDS connection-pool collapse back to a firewall idle-TCP timeout on the database listener.
These are the kinds of problems we have diagnosed and fixed in production — for European enterprise customers, including engagements in the defence sector with the discipline, security posture, and SLA expectations that environment demands.
We're deliberately specialist. We don't do greenfield implementations, custom development, or large integration projects — those belong with OpenText Professional Services or with the system integrators built for them. We do ongoing operations, end to end, as a single integrated service.
A structured conversation covering your current OpenText estate, the database underneath, and where internal effort is concentrated. We come back with a written assessment and a proposed tier fit.
