Interim cover

Your OpenText specialist is leaving. The estate should not leave with them.

Interim cover keeps your OpenText platform stable while you recruit, and captures what only they knew before it walks out of the door.

OpenText administrators are scarce. A search can take months, and until it is filled the platform is running without the person who understands it. We step in within days, keep it stable, and document the estate as we go.

Hire the right person. Take the time to do it properly. We will hold the estate while you do.

Talk to us See what interim cover includes

The real risk is not the outage

What actually walks out of the door.

Most teams brace for an incident. The bigger loss is quieter, and it is permanent.

It is the run order nobody wrote down. The setting that resets after every upgrade. The reason a workaround exists, which stops being obvious the moment the person who built it has gone. The integration that has to be restarted in a particular sequence. The reason that index is there.

None of it is in a ticket system. Once it leaves, your next hire spends their first six months rediscovering it, and some of it is never recovered at all.

The estate does not become unsupportable the day they leave. It becomes undocumented, and that is what makes the next twelve months hard.

What we do

Cover the gap, capture the knowledge, hand it over.

Rapid handover.

Ideally before your specialist leaves, while they are still available to ask. Where they have already gone, we work from the estate itself.

The platform and the database kept stable.

Monitoring, incident response, patching continuity and change control across both the OpenText platform and the database underneath it.

A named senior engineer and an agreed SLA.

You know who is accountable and what response you can expect.

Documentation you keep.

The configuration, the customisations, the runbooks and the reasons behind them. Yours, permanently, whatever you decide next.

Regular status.

So you always know the estate is in safe hands and can say so to your board.

Someone has handed in their notice? The handover window is open now.

Talk to us

The part that pays for itself

Whatever you decide, you end up with a documented estate.

The most valuable thing we do in the first few weeks is not keeping the lights on. It is writing down what only one person knew. That has value in every outcome.

If you hire.

Your new administrator starts with runbooks instead of archaeology, and is productive in weeks rather than months.

If you decide not to replace the role.

You have an estate that can be operated by a team rather than an individual.

If you keep us on.

We are already running from documentation rather than memory.

This is why interim cover is worth doing even when the search is going well.

How it works

Days, not procurement cycles.

A short conversation.

Forty-five minutes to understand the estate, the timing and how urgent it is. No cost, no obligation.

We start.

For an urgent gap we can begin within days, and be fully running within thirty.

A term that suits the search.

Month to month, or a defined bridge period. No twelve-month commitment, because this is a bridge.

You choose the exit.

Hand over to your new hire with full documentation, keep us on as your ongoing managed service, or a blend where we stay for escalation only.

Interim cover is often how a longer relationship starts, but it is not designed to trap you into one. If your hire lands and you no longer need us, that is a good outcome and the documentation is still yours.

Common questions

Questions people ask at this point

Before anything else, book time with them while they are still there. The handover window is the only chance to capture what is not written down, and it closes on their last day. Prioritise the run order, the post-upgrade settings, the known workarounds and the integration dependencies. If you want help structuring that conversation, we do it as a matter of course and can start within days.

If it is not urgent yet

Not lost anyone, but aware that you could.

If one person holds most of the knowledge and nothing has gone wrong yet, that is the moment this is cheapest to fix. OpenText estate health: 15 checks worth running includes a check for exactly this, and it is written to be run without us.

Check your own estate

Closing

If someone has already handed in their notice, the clock is the thing that matters.

A conversation this week is worth more than a proposal next month, because the handover window is open now and closes on their last day.