Why Nuca
The specialists who keep OpenText estates running.
We work on the OpenText problems that sit between teams. It is the only thing we do.
Why Nuca exists
Most OpenText estates are supported by three suppliers and owned by none.
An OpenText estate has three layers: the platform, the business-administration layer above it and the database underneath. In most organisations those are split across different teams and different suppliers, each doing their part properly.
The problems that stay open longest are the ones that fall between them. The platform team, the database team and the vendor each look at it and correctly conclude it is not theirs.
Nuca was set up to cover all three as one service, so those problems belong to somebody.
One service
One point of contact
Specialist expertise, not general IT
The kind of work we get called for
We are usually brought in when something has been going on for a while.
Rarely a clean new project. More often an estate that is short-handed, an incident that keeps returning, or a platform that has quietly drifted behind while everyone was busy.
The diagnoses tend to look like this.
A missing composite index
Diagnosis 01
An authentication fault that clears on restart
Diagnosis 02
A configuration value that resets on upgrade
Diagnosis 03
How we work
One team, senior-led, alongside yours.
One SLA.
One team accountable for the outcome, across all three layers. An incident is diagnosed once, not handed between vendors.
Senior-led.
The person who picks up is the person who closes it. No junior triage layer.
Alongside your team.
We take the operational load, not the credit. Your specialists keep their knowledge and their standing.
Where we work
Environments where downtime has consequences beyond inconvenience.
Regulated and business-critical estates: a European reinsurer, a global pharmaceutical group, a defence-sector estate. EU-based, GDPR-aligned by default, supporting customers across the UK, Ireland, DACH and the wider EU.
Meet the specialists
35+ years combined across OpenText ECM, Oracle, SQL Server and enterprise infrastructure.
Founder
Paul Taylor
Has spent his career running enterprise information management environments in demanding conditions, with delivery discipline proven in regulated and defence-grade environments. The person other people call when an OpenText problem has resisted everything else.
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A small senior team by design. You will know who is running your estate, and so will they.
Why customers choose Nuca
What changes when one team owns the whole estate.
Reduced key-person dependency
One support relationship instead of three
Existing OpenText expertise, no ramp-up
Faster resolution on problems that cross layers
Operational stability, and predictable monthly cost
Support for internal teams, not replacement of them
If you work with OpenText customers
A note for partners.
We do not do implementations, migrations, custom development or licences. We run what is already live. If someone else built it, they keep that relationship.
If you deliver OpenText projects, software or infrastructure and your customers need someone to run the estate afterwards, that is where we fit.
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